At Smart Grocery BD, we strive to deliver the highest quality grocery items to your doorstep. However, due to the nature of grocery products, we have a strict No Refund and No Return policy after the delivery has been confirmed. Please read the details of our policy carefully:
Non-Returnable and Non-Refundable Items:
- All grocery items, even if securely packed, are non-returnable and non-refundable once the delivery is confirmed.
- This policy is in place because grocery items may become damaged, broken, or unsuitable for resale after being handled or exposed to environmental factors.
Customer Responsibility at Delivery:
- To ensure satisfaction, customers are strongly encouraged to inspect their items thoroughly at the time of delivery in the presence of our delivery personnel.
- If there are any issues such as damaged or missing items, please report them immediately to the delivery personnel so that the matter can be resolved on the spot.
Why This Policy?
Our goal is to maintain the highest product quality and ensure customer satisfaction. Due to the delicate and perishable nature of grocery items, we cannot accept returns or process refunds once the products are out of our controlled environment.
